Sandra Stevanovik
@sandrastevanovik
Delivery manager with telecom experience and strong provisioning, team leadership skills.
North MacedoniaWhat I'm looking for
I am a delivery manager with progressive experience across telecommunications and digital service providers, leading provisioning and delivery specialist teams to ensure timely, accurate service activation and high customer satisfaction. I have worked as Delivery Manager at Platform X and Team Leader/Provisioning Coordinator at TalkTalk Business and Virtual1.
My background includes account management, order validation, and sales within IT and marketing contexts, and I bring strong organizational, event management, and public relations skills. I am proficient in English, have working knowledge of Spanish and Italian, and am comfortable with MS Office, Salesforce, WordPress maintenance and basic Adobe Photoshop and coding.
I deliver reliable team leadership, process coordination and cross-functional communication to drive operational improvements and successful project delivery in telecom and digital services environments.
Experience
Work history, roles, and key accomplishments
Delivery Manager
Platform X
Apr 2023 - Present (2 years 7 months)
Lead delivery for the delivery specialist team at a telecommunications provider, overseeing service delivery processes and coordinating cross-functional teams to ensure SLA compliance since April 2023.
Team Leader
Talk Talk Business
Dec 2022 - Mar 2023 (3 months)
Led the provisioning team for a business telecommunications unit, managing daily operations and team performance to meet provisioning targets from December 2022 to March 2023.
Provisioning Coordinator
Virtual1
Oct 2020 - Dec 2022 (2 years 2 months)
Coordinated provisioning activities for a digital service provider, managing orders and validations to ensure timely service activation between October 2020 and December 2022.
Order Validation Specialist
Virtual1
Aug 2018 - Oct 2020 (2 years 2 months)
Performed order validation and related operational checks for a digital service provider to ensure order accuracy and reduce fulfillment errors from August 2018 to October 2020.
Account Manager
Grey
Dec 2017 - May 2018 (5 months)
Managed client accounts at a marketing agency, coordinating campaigns and client communications to deliver projects from December 2017 to May 2018.
Sales / Telesales Representative
FLANE DOO
Jan 2013 - Dec 2017 (4 years 11 months)
Conducted sales and telesales for IT training courses and professional services, achieving course enrollments and supporting training delivery between 2013 and 2017.
Event Planner
TEDxSkopje
Oct 2011 - Oct 2011 (0 months)
Planned and organized TEDxSkopje events, managing logistics and volunteer coordination for the event dated 2011-10-30.
Consultant
Una Logica
Mar 2011 - Oct 2011 (7 months)
Supported external communications with affiliates and third parties for a consultancy, coordinating outreach and partner interactions from March 2011 to October 2011.
Owner / Operational Manager
Momenti
Mar 2007 - Jul 2011 (4 years 4 months)
Founded and operated an event planning agency, providing translations, interpretation, event coordination and public communications from March 2007 to July 2011.
Education
Degrees, certifications, and relevant coursework
SPSs. Cyril and Methodius University, Faculty of Philology
Bachelor of Philology, Philology / Languages
2004 - 2009
Bachelor of Philology with studies in Macedonian and South Slavic languages, Spanish language and literature, and Italian language.
Tech stack
Software and tools used professionally
Availability
Location
North MacedoniaAuthorized to work in
Job categories
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