Sedinam Mawuena

Managed loan recoveries and led a team to achieve a 75% recovery rate by developing and executing field recovery and negotiation strategies while providing executive support to the Recoveries Team Lead.

Provided multi-channel customer support, resolved inquiries and issues, and maintained high investor satisfaction through clear communication, active listening, and empathetic responses.

Managed payroll processing and statutory payments for multiple clients, prepared tax filings, and issued payment cheques ensuring timely and accurate compliance.

Sold life insurance policies by conducting needs analyses and delivering tailored solutions, consistently meeting and exceeding sales targets.

Sourced goods and services, assessed and selected vendors, and negotiated prices and terms to meet company procurement requirements.

Prepared and managed accounts, tax returns and statutory payments while maintaining accurate records and supporting HR-related financial processes.

Delivered excellent customer service handling queries, account openings, deposits and withdrawals while resolving customer issues efficiently.

Prepared payment vouchers, conducted bank reconciliations and ensured timely, accurate payments during national service placement.

Completed a Bachelor of Science degree in Accounting with Computing in 2016.

Obtained the Senior Secondary School Certificate Examination in 2004.

Completed the Basic Education Certificate Examination in 2001.