Sandip Wakde
@sandipwakde
I resolve customer issues, manage client relationships, and maintain reliable CRM service pipelines.
IndiaWhat I'm looking for
I've supported customer and client journeys across Decathlon and Sixwalls Capital Advisor, resolving inquiries, claims, escalations, and service requests with clear communication.
At Sixwalls Capital Advisor, I serve as the dedicated SPOC for 40+ high-touch clients, managing lifecycles from inquiry through final delivery. I maintain CRM hygiene, schedule follow-ups, and coordinate with internal teams to close communication gaps.
At Decathlon, I handled customer desk operations including product inquiries, warranty claims, returns, and dispute resolution. I also identified recurring pain points and workflow delays to improve resolution speed while protecting customer trust.
I'm HubSpot Service Hub Certified and bring experience in SLA adherence, CRM record management, asynchronous written communication, and customer retention. I'm open to global remote opportunities aligned with US or UK hours.
Experience
Work history, roles, and key accomplishments
Serve as dedicated Single Point of Contact (SPOC) for 40+ high-touch clients, managing client lifecycles from inquiry to final delivery. Maintain complete CRM pipeline hygiene by logging interactions, scheduling timely follow-ups, and eliminating communication gaps. Address customer inquiries, pricing questions, and service escalations promptly while partnering with internal teams to meet deadline
Managed customer desk operations, resolving product inquiries, warranty claims, and return requests in alignment with strict service standards. Leveraged CRM and internal systems to record customer interactions, monitor resolution statuses, and track open inquiries. Identified recurring customer pain points and workflow delays, proposing practical service adjustments that improved resolution speed
Assisted 50+ daily customers by identifying requirements, answering inquiries, and delivering tailored product solutions. Resolved initial customer claims and dispute inquiries, prioritizing fast first-contact resolution. Collaborated with department leads to ensure smooth service operations and uphold target customer satisfaction benchmarks.
Education
Degrees, certifications, and relevant coursework
Savitribai Phule Pune University
Bachelor of Commerce, Business/Commerce, General
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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