Looking for a job

sandipan das

@sandipandas1

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I drive healthcare SaaS retention, renewals, and expansion across complex clinical provider portfolios.

India

Message

What I'm looking for

I'm seeking a fully remote, USD-compensated, EOR-based customer success role with US/EU time-zone overlap, where I can own retention, renewals, expansion, and healthcare customer outcomes.

At Lifecell International, I managed a 300+ institution portfolio at approximately 90% gross retention, delivered 30% regional revenue growth in 12 months, and built customer-success playbooks still used by the regional team. I’ve also led retention, onboarding, workflow optimisation, and clinical enablement across Wellytics, Cnergy Incorporation, 5C Network, Transasia Bio-Medicals, Trivitron Healthcare, and Tosoh India.

I bring 15+ years of healthcare account and customer-success experience across diagnostics, genomics, digital health, EMR/EHR workflows, and HIPAA-aware clinical operations. I use Claude and ChatGPT daily for reporting automation, churn-risk flagging, and provider engagement, and I’m the author of Revenue Genome, a professional publication on scaling healthcare revenue systems.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Wellytics

Oct 2025 - Present (11 months)

Owns gross and net retention outcomes across a regional provider portfolio, serving as primary trusted advisor and escalation point for high-value healthcare accounts. Drives renewals and expansion through structured QBR cadences and health-score signals, leveraging AI tools to automate reporting and flag churn risk.