At Wise Leap Technologies Pvt Ltd, I built and structured the Customer Success function, including onboarding, issue management, and client retention processes. I manage 50+ enterprise and high-value clients as their primary point of contact.
I lead onboarding and implementation for WiseApp and Lens, providing training and support to help institutions and academies adopt the platforms. I also connect client feedback with product and engineering teams to inform platform improvements and new features.
Before Wise Leap, I managed client relationships at SIS Limited, including four of the company’s top 10 clients across 200+ operational sites. My work there included operational coordination, invoicing and payment collections, audit representation, and support for tender documentation and RFP submissions.
