Open to opportunities

Sandhya Nair

@sandhyanair1

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Dynamic project coordinator skilled in digital compliance and customer service.

India

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What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to leverage my project management skills.

I am a dynamic professional with a strong background in project management and customer service, currently based in Dombivli, India. My experience as a Trust and Safety Analyst at Accenture has equipped me with the skills to ensure safer digital experiences for millions of users. I successfully flagged and analyzed harmful content, collaborating across teams to reduce policy violations by 15%. My ability to enhance moderation policies has optimized workflow efficiency, demonstrating my commitment to quality and safety in digital environments.

Prior to my role at Accenture, I served as a Customer Success Manager at Apna, where I guided employers in effective job postings and resolved queries to improve job matching quality. My experience in multi-currency transaction management at WNS Plant further honed my attention to detail, as I executed over 100 transactions daily with 100% accuracy. I am passionate about utilizing my analytical and problem-solving skills to contribute positively to team success and drive impactful results.

Experience

Work history, roles, and key accomplishments

Trust and Safety Analyst

Accenture

Dec 2023 - Jul 2024 (7 months)

Ensured safer digital experiences for millions of Meta users by flagging and analyzing harmful content. Collaborated across teams to reduce policy violations by 15% and enhanced moderation policies to optimize workflow efficiency.

Compliance Content Moderation Risk Assessment Project Management Data Driven Decision Making Team Collaboration Analytical Skills

Customer Success Manager

Apna - Job Search

Aug 2021 - Sep 2022 (1 year 1 month)

Guided employers for effective job postings and resolved queries via calls and chats. Optimized job descriptions for better candidate engagement and assisted in lead closure to improve match rates.

Customer Service Job Posting Communication Skills Closure

Ticketing Agent

WNS Plant 10 Tata

Nov 2018 - Jan 2020 (1 year 2 months)

Executed over 100 multi-currency transactions daily with 100% accuracy. Boosted customer satisfaction by 20% through effective team collaboration and provided itineraries ensuring high-level service.

Customer Satisfaction Team Collaboration

Tour Guide & Organizer

Millennium Tours

Oct 2017 - May 2019 (1 year 7 months)

Created tailored tours to enhance guest satisfaction and experience. Guided up to 20 guests, providing historical and cultural insights while ensuring seamless tour group operations.

Customer Engagement

Education

Degrees, certifications, and relevant coursework

Edu Globe School of Learning

International Certificate, Air Transport

2018 -

Earned esteemed International Certificate from Montreal, Canada. Mastered global air transport standards with an IATA course. Achieved excellence in IATA through rigorous academic practices.

Aptech

Certified Course, Hospitality and Tourism

2017 -

Completed a certified course in Cabin Crew and Customer Service. Earned Cabin Crew Certificate & Customer Service accolades, excelling in safety and in-flight services.

SIA College of Higher Education

Bachelor of Management Studies, Business Management Studies

2017 -

Grade: 4.0 GPA

Completed a thesis on sustainable business practices. Led a team project improving business strategy by 15%. Graduated with a 4.0 GPA in Business Management Studies.