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Darshan KumarDK
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Darshan Kumar

@darshankumar1

Systems Operations & Cloud Support Engineer specializing in Azure operations, identity access management, and SLA-driven incident support.

India
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What I'm looking for

I’m looking for an enterprise cloud/infrastructure support role with SLA-driven operations, strong monitoring and incident ownership, and opportunities to deepen identity access management while using PowerShell automation to improve reliability and efficiency.

I’m a Systems Operations & Cloud Support Engineer with 3 years of experience in enterprise infrastructure operations and production support across Windows, Linux, and cloud environments. I focus on reliable operations through incident management, infrastructure monitoring, and SLA-driven support that keeps services running smoothly.

In my current role, I handle user provisioning, deprovisioning, access modifications, and Active Directory administration, including authentication and identity-related troubleshooting in hybrid cloud setups. I support Microsoft Azure operational activities such as VM administration, service validation, monitoring, and cloud infrastructure troubleshooting, while performing root cause analysis (RCA) to prevent repeat incidents.

I also bring a strong automation mindset, developing PowerShell-based scripts for operational checks and monitoring validation to reduce manual effort. With ITSM tooling experience (ServiceNow, BMC Remedy) and monitoring platforms like Zabbix and Azure Monitor, I help teams resolve escalations quickly and improve operational workflows.

Experience

Work history, roles, and key accomplishments

CGI India logoCI
Current

Associate Systems Engineer

Sep 2023 - Present (2 years 9 months)

Supported enterprise Windows/Linux and Azure production operations, including server monitoring, patching, troubleshooting, and SLA-driven incident handling. Managed Active Directory and Entra ID access workflows, investigated authentication/MFA and hybrid sync issues, and built PowerShell automation to reduce manual administrative work.

Education

Degrees, certifications, and relevant coursework

Kuvempu University logoKU

Kuvempu University

Bachelor of Computer Applications, Computer Applications

Grade: 73.62%

Bachelor of Computer Applications (BCA) at Kuvempu University, completed in 2022, with a percentage of 73.62%.

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