Darshan Kumar

I’m a Systems Operations & Cloud Support Engineer with 3 years of experience in enterprise infrastructure operations and production support across Windows, Linux, and cloud environments. I focus on reliable operations through incident management, infrastructure monitoring, and SLA-driven support that keeps services running smoothly.

In my current role, I handle user provisioning, deprovisioning, access modifications, and Active Directory administration, including authentication and identity-related troubleshooting in hybrid cloud setups. I support Microsoft Azure operational activities such as VM administration, service validation, monitoring, and cloud infrastructure troubleshooting, while performing root cause analysis (RCA) to prevent repeat incidents.

I also bring a strong automation mindset, developing PowerShell-based scripts for operational checks and monitoring validation to reduce manual effort. With ITSM tooling experience (ServiceNow, BMC Remedy) and monitoring platforms like Zabbix and Azure Monitor, I help teams resolve escalations quickly and improve operational workflows.