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@sandeepdhote
Senior telecom and software support lead driving customer-focused technical delivery.
IndiaI am a senior telecom and software support leader with over 17 years' experience in application and product support, project management, voice and data operations, and managed services. I currently lead support at Alepo Technologies, managing incident resolution, change request deliveries, SLA-driven team activities, and customer satisfaction processes.
My background includes fault management, switch operations, and hands-on troubleshooting across protocols and platforms (Diameter, RADIUS, SS7, Linux, MySQL). I bring proven team management, project delivery, and customer-facing experience with certifications in PRINCE2 and CBAP and a strong focus on continuous improvement.
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Work history, roles, and key accomplishments
Alepo Technologies
Mar 2016 - Present (9 years 8 months)
Lead support and managed services for Alepo solutions, driving emergency issue resolution and on-time change request deliveries while maintaining SLA compliance and customer satisfaction.
Redknee India Pvt Ltd
Apr 2015 - Mar 2016 (11 months)
Managed fault management activities and customer interactions for Vodafone Corporate & Circle, delivering RCAs, feature discussions, and coordinating technical solutions with R&D while leading a support team.
Nokia India Pvt Ltd
Nov 2011 - Mar 2015 (3 years 4 months)
Performed switch configuration, fault management and maintenance of MSS/MGW, conducted code analysis to improve ASR/TSR and validated hardware and functional acceptance tests for new nodes.
NR Switch N Radio Services
Nov 2008 - Oct 2011 (2 years 11 months)
Handled configuration, troubleshooting and upgrades for network switch and radio services, ensuring operational stability during busy hours and supporting network deployments.
Degrees, certifications, and relevant coursework
Bachelor of Engineering, Electronics and Telecommunication Engineering
2004 - 2008
Grade: 58.00%
Completed a Bachelor of Engineering in Electronics and Telecommunication from Jan 2004 to Dec 2008 with a GPA of 58.00%.
IndiaYou can contact Sandeep and 90k+ other talented remote workers on Himalayas.
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