Open to opportunities

Sandeep Dhote

@sandeepdhote

Message

Senior telecom and software support lead driving customer-focused technical delivery.

India

Message

What I'm looking for

I seek senior technical support or operations roles where I can lead teams, deliver SLA-driven projects, and improve customer satisfaction in telecom/software environments.

I am a senior telecom and software support leader with over 17 years' experience in application and product support, project management, voice and data operations, and managed services. I currently lead support at Alepo Technologies, managing incident resolution, change request deliveries, SLA-driven team activities, and customer satisfaction processes.

My background includes fault management, switch operations, and hands-on troubleshooting across protocols and platforms (Diameter, RADIUS, SS7, Linux, MySQL). I bring proven team management, project delivery, and customer-facing experience with certifications in PRINCE2 and CBAP and a strong focus on continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Sr. Team Lead

Current

Alepo Technologies

Mar 2016 - Present (9 years 9 months)

Lead support and managed services for Alepo solutions, driving emergency issue resolution and on-time change request deliveries while maintaining SLA compliance and customer satisfaction.

Incident Management Project Management Team Leadership SLA Management Customer Support Change Management Linux MySQL Wireshark

FM Lead

Redknee India Pvt Ltd

Apr 2015 - Mar 2016 (11 months)

Managed fault management activities and customer interactions for Vodafone Corporate & Circle, delivering RCAs, feature discussions, and coordinating technical solutions with R&D while leading a support team.

Fault Management Customer Engagement Team Management SOX Compliance

NSS Engineer

Nokia India Pvt Ltd

Nov 2011 - Mar 2015 (3 years 4 months)

Performed switch configuration, fault management and maintenance of MSS/MGW, conducted code analysis to improve ASR/TSR and validated hardware and functional acceptance tests for new nodes.

Fault Management MSS SS7

Switch Engineer

NR Switch N Radio Services

Nov 2008 - Oct 2011 (2 years 11 months)

Handled configuration, troubleshooting and upgrades for network switch and radio services, ensuring operational stability during busy hours and supporting network deployments.

Switch Configuration Troubleshooting capacity management