Open to opportunities

samuel zuleta

@samuelzuleta

Message

Business administration student and customer-service leader building real estate-focused value.

Colombia

Message

What I'm looking for

I’m looking for dynamic environments where I can keep learning and grow. I want to lead and improve customer service and operations while contributing to teams connected to real-estate investment and value creation.

I’m an Administrador de negocios in training with a clear entrepreneurial mindset and active interest in inversión y bienes raíces. My goal is to join dynamic environments where I can keep learning, contribute immediately, and generate measurable value.

Professionally, I’ve led customer-facing operations as Responsable de call centre at Teleperformance (Para Uber), directing a small team delivering servicio al cliente for Uber Eats in the United States. I also bring strong people-handling experience from working as a Doorman / Valet Parking in Miami, and I coach BMX virtually—helping athletes develop their best performance through structured, hands-on guidance—reflecting the discipline and resilience I built as a professional BMX cyclist for 7 years, including Panamerican, Latin American, and national championships.

Experience

Work history, roles, and key accomplishments

Current

Virtual BMX Trainer

Current

Bicicrossita

Jan 2026 - Present (5 months)

Provided virtual BMX coaching to a group of athletes, sharing knowledge and guiding them to improve both performance and discipline as riders. Focused on helping athletes reach their best version through structured training.

BMX Coaching Virtual Coaching Athlete Development Performance Improvement Communication Training

Call Center Team Lead

Teleperformance

Feb 2025 - Nov 2025 (9 months)

Directed a small call-center team delivering customer service for Uber Eats in the United States, focusing on efficient issue handling and customer support. Coordinated daily responsibilities to maintain service quality for clients.

Customer Service Call Center Operations Team Management Bilingual Communication client support Service Coordination

Doorman & Valet Runner

Valet Parking Executive

Nov 2023 - Feb 2024 (3 months)

Worked as a doorman and runner in a valet parking setting, assisting event and restaurant clients by greeting arrivals, receiving vehicles, and assigning parking responsibilities. Supported smooth client flow during high-traffic periods.

Customer Service Hospitality event support Vehicle Intake Team Coordination

Education

Degrees, certifications, and relevant coursework

EAFIT

Administración de Negocios, Business Administration

2023 -

Cursa Administración de Negocios en EAFIT (Medellín), actualmente en 6to semestre desde febrero de 2023.

The New School

Bachillerato, Bilingual Education

Grade: B2+

Activities and societies: Bicicrossita Selección Colombia; deportista profesional por 7 años, campeón panamericano, latinoamericano y nacional múltiples veces.

Graduado del colegio The New School en Medellín, con diploma bilingüe B2+. Deportista profesional de bicicross con logros a nivel panamericano, latinoamericano y nacional.