At Ile Ara, I manage customer enquiries across email, phone, live chat, and social media, resolving issues within minutes where possible. I handle complaints and coordinate with internal teams when an enquiry needs escalation.
I manage customer accounts, process orders, and update records to support service continuity. Clear documentation and follow-up contributed to an estimated 20% improvement in escalation turnaround and an estimated 98% accuracy rate in customer and service records.
My relationship-first approach to service contributed to estimated improvements in customer retention and engagement. I use Google Workspace, Microsoft Excel, and Zoom in my work.
