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Samuel Kiran

@samuelkrupakiran

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IT support engineer at LTIMindtree who handled Windows desktop performance, file issues, and patch management.

India

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At LTIMindtree, I handled machine file and desktop performance issues, managed Windows updates on end-user machines, and supported Windows 10 environments.

At Imaging Endpoints, I provided desktop support, configured user laptops, and administered Microsoft Office 365. I also supported medical imaging applications including OsiriX, PACS, and Mint.

At Sonata Software, I supported administrators with Office 365 and Microsoft Teams, including service policies, devices, meetings, and calling features. I also used PowerShell scripts to manage and edit policies.

Earlier, I provided technical support for ecommerce products at Indecomm Digital Services and worked as a Junior Service Desk Technician at EPAM Systems. My experience includes user help requests, IT tickets, network troubleshooting, and desktop support.

Experience

Work history, roles, and key accomplishments

Software Engineer

LTIMindtree

Mar 2024 - Nov 2024 (8 months)

Handling issues related to files on the machine and performance issues on the desktop.
Comfortable in talking about memory specifications of the system.
Able to differentiate between bitness (32bit vs 64 bit) devices.
Understands difference between workgroup and domain.
Handled patch management (Windows updates) on the end user machines.
Knowledge about commonly used options in control panel.

Personal goal pursuit

Career Break

Nov 2023 - Feb 2024 (3 months)

To elevate and push further

Information Technology Support Engineer

Imaging Endpoints

May 2021 - Oct 2023 (2 years 5 months)

• Perform basic windows server administrations activities.
• Receive and configure laptops for users
• Provide desktop support to users including installation of OS & software
• Perform administration duties for Microsoft Office365 suite.
• Windows 10 installation & troubleshooting.
• Respond to alerts triggered by failures or warnings in the IT environment: network, storage,Servers
• Account mana

Technical Consultant

Sonata Software

Mar 2020 - Jan 2021 (10 months)

• Providing Solutions to Administrators in Office 365, Microsoft Teams
• Managing and editing policies through PowerShell Scripts
• Manage the Teams service, and manage and create Microsoft 365 Groups.
• Manage calling and meetings features within the Teams service.
• Manage devices configured for use with the Teams service.
• Manage meetings, including meeting policies, configurations, and confer

Technical Support Engineer

Indecomm Digital Services

May 2017 - Jan 2018 (8 months)

• Providing intermediate to advanced level of technical support for ecommerce products and services, including but not limited to network connectivity, internet browser troubleshooting/display issues, transnational inconsistencies, and associated hardware support.
• Serves as first point of client contact in providing support for routine technical questions and issues related to assigned applicati

Junior Service Desk Technician

EPAM Systems

Apr 2016 - Mar 2017 (11 months)

Basic understanding of the overall EPAM Systems environment, workstation support, Internet connectivity and security services, as well as the specific products in use (PMC Suite applications). Ability to understand and follow Service Desk work instructions, checklists and decision trees for the 1st line support of EPAM internal projects/services.
General understanding of business email communicati