I've managed aerospace insurance placements and policy administration at Willis Towers Watson, supporting global aviation clients across international markets.
As an Analyst in the Facilities Operations Team, I led placement, billing, facility setup, closing documentation, audits, SOP reviews, and operational improvement initiatives. I also served as a quality checker and escalation point, led business reviews with UK stakeholders, and balanced team workloads to meet turnaround commitments.
Previously, I supported coverage advisory, risk evaluation, premium calculations, and policy documentation for Aerospace and Billing portfolios. I've improved documentation workflows by 20%, resolved complex client and billing queries, and trained associates on placement, compliance, and documentation standards.
