Samir Senapati
@samirsenapati
Documentation & Product Training Manager at HEAL Software Inc., building observability and AIOps documentation, knowledge bases, and LMS training.
IndiaWhat I'm looking for
At HEAL Software Inc., I lead end-to-end documentation and product training for observability and AIOps solutions used by administrators, SREs, and engineers. I developed a knowledge base and an LMS portal, and standardized user guides, API documentation, troubleshooting content, and knowledge base articles.
I also design training programs with interactive modules, live sessions, and video tutorials. As Senior Technical Writer at HEAL Software Inc., I introduced Agile practices for documentation and created a repository of standards, templates, and processes.
Earlier, I created product documentation, API content, release notes, diagrams, and training videos at Tech Mahindra and Sonovision-Aetos. My work spans documentation architecture, usability testing, and training across enterprise software.
Experience
Work history, roles, and key accomplishments
-> Led the end-to-end documentation of observability and AIOps solutions, ensuring clarity and usability for administrators, SREs, and engineers.
-> Developed a new knowledge base for documentation and created an LMS portal for training, ensuring a structured, user-friendly learning experience designed for end-users.
-> Developed and standardized user guides, API documentation, troubleshooting con
-> Research, understand, and gather technical information about the products by collaborating with the software development, testing, and support teams.
-> Initiated the use of Agile methodology in the team and was successful in updating the documentation to catch up with the latest release cycle.
-> Implemented Microsoft Manual of Style and built a repository containing documentation standards, t
-> Created the documentation plan and managed the schedules for the documentation deliverables.
Closely worked with the product development to develop user manuals, solution design document, and product videos.
-> Create the documentation plan and manage the schedules for the documentation deliverables.
-> Played a vital role in setting the standards, processes, procedures, and strategies for docu
-> Researched and gathered technical information about the products by collaborating with the development, testing, and training teams.
-> Technical writing and editing the software product documentation (release notes, administrator and user guides, and online help files) by adhering to processes, standards, and schedules of documentation.
-> Evaluated bugs for impact on documentation; planned, a
Education
Degrees, certifications, and relevant coursework
What Is Generative AI?
Jul 2023
Generative AI: The Evolution of Thoughtful Online Search
Jul 2023
HEAL Software Inc.
Certificate of Excellence - HEAL 2.0 Training
Dec 2022 · Expired Dec 2023
HEAL Software Inc.
HEAL Administration
Nov 2021 · Expired Nov 2022
Utkal Aerospace and Engineering
Aircraft Maintenance Engineering, Aviation/Airway Management and Operations
2008 - 2011
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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