Samera Coomer
@sameracoomer
Member experience and customer-support professional focused on retention and accurate digital communication.
NetherlandsWhat I'm looking for
I am a customer-focused member experience professional with hands-on experience supporting members through digital and in-person channels in fast-paced, service-driven environments. I bring strong written communication, meticulous documentation, and consistent case-resolution skills.
In front-line roles I have managed complex service requests, monitored service quality KPIs, and contributed to retention-focused initiatives that protect revenue and improve satisfaction. My background spans financial services and hospitality, where I delivered high standards during peak periods and escalated issues while preserving positive member outcomes.
I hold a B.Sc. in Business Management & Administration, am completing an M.Sc. in Financial Management, and maintain certifications including NASM personal & group trainer and Microsoft 365 Expert. I am passionate about fitness, well-being, and creating positive member experiences through clear, commercial, and solution-oriented communication.
Experience
Work history, roles, and key accomplishments
Branch Supervisor
Andrews Federal Credit Union
Nov 2023 - Present (2 years 3 months)
Support members through digital and in-person channels, manage and resolve complex service requests, and document interactions to maintain high satisfaction and improve service quality.
Financial Services Representative
Community Bank
Jul 2021 - Nov 2023 (2 years 4 months)
Supported customer onboarding and account maintenance, maintained detailed documentation, and escalated complex cases while ensuring positive customer experiences.
Shift Leader
Benjis Birdhouse
Jan 2021 - Nov 2023 (2 years 10 months)
Led shift operations in a high-volume hospitality environment, delivered high-quality guest service, and coordinated team activities to maintain brand and cleanliness standards.
Education
Degrees, certifications, and relevant coursework
University of Maryland
Master of Science, Financial Management
Currently pursuing a Master of Science in Financial Management to develop advanced financial analysis and management skills.
UMUniversity of Maryland
Bachelor of Science, Business Management & Administration
Completed a Bachelor of Science in Business Management & Administration focused on core business principles and administration.
NNNational Academy of Sports Medicine (NASM)
Certification, Personal & Group Fitness Training
Certified as a NASM personal and group trainer covering exercise programming, client assessment, and safety.
MIMicrosoft
Certification, Microsoft 365 Productivity
Received Microsoft Office Specialist Expert certification demonstrating advanced Microsoft 365 skills.
International Association of Professional Secretaries (IAPS)
Certificate, Executive Assistance
Completed an Executive Assistant Professional Certificate covering executive support, administration, and office management skills.
Tech stack
Software and tools used professionally
Availability
Location
NetherlandsAuthorized to work in
Job categories
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