Sameer Gohil

At Hashtag Infotech, I handle customer interactions across chat, calls, email, tickets and messaging apps, resolving deposit and bank-transfer issues. I follow up with banks and payment gateways on pending transactions and flag suspicious activity through internal escalation procedures.

I also supervise a team of 4–6, train new employees, and prepare hourly and management reports in Excel and Google Sheets. Since moving into customer-facing work in 2020, I’ve supported US-based energy customers by phone and worked in payments operations, including two years on-site in Dubai and remote work from Vadodara.