Samantha Villa

I am a detail-oriented commercial insurance professional with over four years of underwriting operations experience focused on small business accounts. I apply underwriting guidelines to evaluate coverage, exposures, and pricing across BOP, Umbrella, and Cyber lines while maintaining high quality standards.

At Chubb, I review coverage requests, mid-term changes, and premium impacts, partnering closely with underwriters, agents, and brokers to ensure policy changes align with underwriting intent and regulatory requirements. I maintain a 95% quality score by ensuring transactions meet documentation and compliance standards.

I contribute to underwriting workflow efficiency by managing Agent of Record changes, cancellations, term extensions, and short-term policy issuance, and I participated in testing and rolling out self-service endorsement tools to improve accuracy and controls. I assist teammates during volume surges while preserving turnaround times and service-level commitments.

My background includes customer-facing and operational roles that sharpened my collaboration and process-improvement skills. I bring intermediate Japanese language ability and experience tutoring Japanese and Chinese, which support cross-cultural communication and client service.