Lee Ann Pons

Reviewed moderately complex home health cases for Cigna members to determine service needs and support appropriate care plan development. Managed daily clinical review and care coordination independently in a remote setting while maintaining consistent workflow ownership.

Managed high-volume telehealth nursing calls, triaged patient concerns, and addressed medication refill needs to support timely follow-up care. Assessed patients by phone, identified condition changes, and alerted physicians to enable appropriate intervention.

Delivered nursing care for medically complex patients in a long-term acute care and rehabilitation setting. Oversaw care for patients with complex respiratory conditions, including those requiring ventilator support.

Monitored care quality and evaluated compliance with legal and organizational standards to support accountable clinical practice. Analyzed customer complaints and related data to identify performance issues and improvement opportunities.

Cared for complex cardiothoracic and vascular inpatients, including heart transplant, LVAD, and open-heart surgery populations. Performed comprehensive health assessments and developed individualized plans of care for high-acuity patients.

Served as a Registered Nurse and Charge Nurse, providing nursing care and supervising nursing support staff.

Served as a Registered Nurse and Charge Nurse, providing nursing care and supervising nursing support staff.

Served as a Registered Nurse and Charge Nurse, providing nursing care and supervising nursing support staff.

Bachelor of Science in Nursing (BSN) from the University of Phoenix, completed in 2021.

Registered Nurse Diploma from Community Medical Center School of Nursing, completed in 1992.