At Flowium, I managed multiple client accounts as the primary point of contact, handling communication, expectations, and deliverables from kickoff through ongoing service delivery. I also coordinated a dedicated cross-functional team for each account.
At Wanclouds Inc, I managed mid-market and enterprise accounts and handled support tickets for the VPC+ platform, from triage and troubleshooting to escalation. I onboarded clients, delivered product demos and training, and provided post-go-live support.
At Kidsloop Co. Ltd, I supported client accounts through onboarding, product training, and ticket resolution. I was recognized as Employee of the Year for client support and performance.
