SK

Open to opportunities

Salome Katsadze

@salomekatsadze

I coordinate multilingual customer journeys for international clients across healthcare, travel, and hospitality.

What I'm looking for

I'm looking for a customer success or customer experience role where I can support international clients, coordinate cross-cultural service delivery, solve client issues, and build strong customer relationships.

I've managed end-to-end communication for international IVF and surrogacy clients at GENOVIA LLC, serving as their primary point of contact throughout the customer journey.

I coordinate clients, medical teams, coordinators, and local partners, supporting appointment scheduling, document preparation, service processes, and follow-up communication. I focus on timely updates, accurate information flow, and personalized service for clients from China, Korea, Japan, and other Asian markets.

Previously, at a Georgia–China international travel agency, I coordinated 4+ tour groups monthly and supported 50–100+ international customers during peak periods. I arranged transportation, accommodation, restaurants, and activities while resolving unexpected issues in real time.

My experience also includes multilingual operations and customer communication in hospitality, translating between Chinese, English, and Georgian teams. I bring fluent Chinese, English, and Georgian communication skills to cross-cultural customer experiences.

Experience

Work history, roles, and key accomplishments

GL

Customer Success Coordinator

GENOVIA LLC

Dec 2023 - Nov 2025 (1 year 11 months)

Managed end-to-end communication with international clients from China, Korea, Japan, and other Asian markets interested in IVF and surrogacy services in Georgia. Served as the primary point of contact for clients throughout the customer journey, providing timely updates, answering inquiries, and ensuring a smooth client experience.

Customer Relationship Management Client Communication Cross Cultural Communication Appointment Scheduling Service Coordination Customer Satisfaction

GA

Customer Experience Coordinator

Georgia–China International Travel Agency

Jun 2022 - Aug 2023 (1 year 2 months)

Managed an average of 4+ tour groups per month, including private groups (5–15 people) and larger groups (15–30 people). Maintained high customer satisfaction by providing personalized travel assistance, cultural interpretation, and real-time problem resolution.

Customer Experience Transportation Coordination Problem Solving

NR

Multilingual Operations Assistant

New Asia Chinese Restaurant

Jun 2021 - Sep 2022 (1 year 3 months)

Supported daily operations by managing communication between Chinese employees, local Georgian staff, and international customers. Provided translation and interpretation services in Chinese, English, and Georgian to improve team collaboration.

Translation Interpretation Social Media Management Customer Service Administrative Support Cross Cultural Communication

Education

Degrees, certifications, and relevant coursework

SU

Sichuan University

Bachelor of International Business, International Business

2023 -

Pursuing a Bachelor of International Business with a focus on Chinese Language and Cross-cultural Communication.

Tech stack

Software and tools used professionally

Salesforce

HubSpot

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