At Scalene Works People Solutions LLP, I resolve 200+ IT support tickets each month while maintaining 95% SLA compliance across hardware, software, network, desktop, laptop, and printer issues. I support Microsoft 365, Active Directory, VPN access, remote troubleshooting, and dedicated VIP support.
I also coordinate laptop asset dispatch, reverse logistics, inventory tracking, and onboarding setup for new joiners, working closely with HR, courier partners, end users, and internal IT teams.
Previously at Impact Infotech, I monitored VM server health, network connectivity, bandwidth utilization, and ISP connections while supporting Outlook, Teams, VPN, Active Directory, and end-user technical issues.
