Sakshi Sharma
@sakshisharma14
I lead AI-enabled customer experience, growth, and enterprise delivery across EMEA.
United Arab EmiratesWhat I'm looking for
At Keka Technologies, I own the MEA customer experience P&L for $12M ARR, improving delivery cost, partner utilization, onboarding, and margins across SMB, mid-market, and enterprise customers.
I lead strategic enterprise delivery and executive relationships, helping customers such as Jahez Group, Addmind Group, and Aster Healthcare drive product adoption and operational outcomes. I redesigned onboarding journeys to reduce onboarding time by 20% and deliver 80% of projects on time through structured governance.
I also lead AI orchestration across Support, CSM, and Onboarding, including self-service product experiences, voice resolution, ticket triage, SLA-breach prediction, and Keka University. Previously, I built Stoa’s B2B offering and improved StayQrious DAU by 32%.
Experience
Work history, roles, and key accomplishments
Owned MEA CX P&L ($12M ARR), optimizing delivery cost and partner utilization. Led delivery for strategic enterprise customers and designed a digital customer journey to reduce onboarding time by 20%.
Led initiatives to analyze and redesign customer journeys, improving service delivery. Deployed agentic voice resolution and intelligent ticket triaging, and created Keka University, a customer education platform.
Commercial Leader
Stoa
May 2021 - Jan 2023 (1 year 8 months)
Built Stoa's B2B offering from the ground up, collaborating with internal teams to define client personas and design learning solutions.
Consultant
StayQrious - Y Combinator Backed
May 2019 - May 2021 (2 years)
Improved DAU by 32% by building student interaction on the product. Created engagement and curriculum for 21st century skills and worked with BCG and Government of India on education policy.
Education
Degrees, certifications, and relevant coursework
Altas AI Safety Institute
Certificate, AI Safety and Governance
2026 -
Completed a Certificate in AI Safety and Governance in 2026.
Panjab University
M.Com., Business Management
2016 - 2018
Pursued a Master of Commerce in Business Management from Panjab University, Chandigarh, from 2016 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
IndiaSalary expectations
Social media
Job categories
Skills
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