Open to opportunities

Abhinav Rai

@abhinavrai1

Message

I grow enterprise accounts through customer success, retention, expansion, and strategic client partnerships.

India

Message

What I'm looking for

I'm looking to lead enterprise customer success and strategic account growth, owning lifecycle outcomes from onboarding through retention, renewals, and expansion while building high-performing client-facing teams.

I'm leading customer success at SchoolExl (Sumeru Edutech), managing the end-to-end lifecycle for more than 100 schools—from onboarding and training to adoption, retention, renewals, and expansion.

Previously, at Melange Digital, I led four Account Managers across cruise, healthcare, fashion, lifestyle, and F&B accounts. I built brand and performance strategies for Resorts World Cruises and delivered a 3.2 ROAS on Search and PMax campaigns for a UAE healthcare client while owning account planning, forecasting, and P&L.

Across Webmaffia, Fruitbowl Digital, and independent consulting, I've built client strategies, pitches, content, and campaigns for brands including Tata Coffee, Bisleri, HDFC Life, Marico, PVR, Qwikcilver, and Public Communication Worldwide.

Experience

Work history, roles, and key accomplishments

Current

Director, Customer Success

Current

SchoolExl (Sumeru Edutech)

May 2025 - Present (1 year 4 months)

Leading customer success initiatives, managing end-to-end client lifecycle for over 100 schools, including onboarding, training, and retention. Designed training programs to drive product adoption and engagement.

Customer Success Client Lifecycle Management Onboarding Training Adoption Retention Renewals Account Management Stakeholder Management Edtech

Education

Degrees, certifications, and relevant coursework

The University of Northampton

Master of Business Administration, Customer Relationship Management

2009 - 2011

Activities and societies: President of UniRotaract (Rotary Club), led fundraising and diversity events including Karaoke Night and Cultural Assimilation.

Pursued an MBA with a specialization in Customer Relationship Management, developing expertise in strategic customer engagement and management.