Sakib Hussain

I’m an Operations Manager with 6 years of experience in client-relationship management, partner account handling, and fintech operations. I focus on owning outcomes end-to-end—handling escalations, improving workflows, and turning operational signals into measurable growth.

At iServeU, I owned 11 key partner relationships end-to-end, resolving escalations and driving account growth. I scaled payout volume from $15.6M to $275M (17x) across UPI, payout, and settlement operations, and personally onboarded 11 clients while engineering settlement and reconciliation processes—scaling to $40.7M monthly volume.

I build operational visibility and automation to help leadership move faster. I developed Power BI dashboards and MIS/KPI reporting for client and partner health, and used Julius AI to automate hourly stakeholder reports—cutting preparation time from 15 to 4 minutes per cycle.

Earlier, I supported data modernization work at Infosys by designing CDC pipelines and ETL workflows that delivered real-time data availability and 100% data integrity post-migration. I also strengthened customer and risk operations at TTEC by handling complaint resolution, analyzing trends across large teams, and building rule-based fraud detection frameworks.