Saket Sinha

Architected & shipped a GenAI voice-enabled chatbot for end-to-end order placement, reducing average order completion time by ~35% and cutting inbound support queries by 25%. I also launched AI-based recommendations using content-based and collaborative filtering, delivered cold-start strategy , and built credit and onboarding experiences that improved AOV, repeat purchase, and KYC/KYB compliance.

Led digital transformation across 55+ café locations & 4 warehouses by launching a custom POS, productivity tracking, inventory, and vendor management ecosystem. Improved outlet throughput by 20%, reduced transaction time by 18%, achieved >95% inventory accuracy, cut procurement cycle time by 40%, and automated key workflows for 400+ employees, significantly reducing manual effort and errors.

Contributed to 6 proof-of-value reports on intelligent automation and emerging technologies, supporting innovation strategy and C-suite decisions for Fortune 500 clients. Analyzed data from 1,100+ startups to forecast automation adoption trends and inform market sizing and roadmaps for 3 clients.

Built a cloud-based medicine authentication and tracking platform using a multi-tier Parent-Child QR code architecture, enabling real-time supply chain transparency and single-scan counterfeit detection. Secured pilots with Alkem Laboratories and Indian Immunologicals Limited and implemented regulatory-compliant bulk tracking workflows for Schedule M and CDSCO traceability.

Bachelor of Engineering (B.E.) in Chemical Engineering at BITS Pilani (Pilani Campus) from 2017 to 2021.