SAJI MOUNIR
@sajimounir
Multilingual customer service and technical support specialist fluent in Italian.
MoroccoWhat I'm looking for
I am a multilingual customer service and technical support specialist with over 10 years supporting Italian-speaking customers across automotive, IT, and content moderation sectors. I hold a Master’s in Teaching Italian Language and Culture and have a strong track record diagnosing technical issues, managing SAP spare-parts inquiries, and delivering high-quality client support.
I consistently apply problem-solving, communication, and remote-work tool expertise to resolve customer issues professionally and efficiently. I am eager to relocate to Canada and contribute my linguistic skills and multicultural experience within a dynamic team.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
Econocom
Sep 2024 - Present (1 year 1 month)
Provide technical support for the Stellantis automotive group, diagnosing and resolving software and hardware issues and assisting clients remotely via ticketing tools to maintain service continuity.
Italian-Speaking Customer Consultant
Mcall
Oct 2023 - Present (2 years)
Supported fitness customers in Italian via email and phone, handling order inquiries and resolving issues while maintaining professional customer service standards.
Customer Consultant
Majorel
Jul 2023 - Oct 2023 (3 months)
Responded to Italian-language customer requests for a retail brand, resolving inquiries and supporting order-related issues to improve customer satisfaction.
Technical Support Agent
Sitel Group
Aug 2021 - Aug 2022 (1 year)
Provided Italian-language printer troubleshooting and software assistance, resolving technical issues to reduce downtime and support end-user productivity.
Content Moderator
Majorel
Mar 2021 - Aug 2021 (5 months)
Analyzed and flagged inappropriate TikTok video content in Italian, applying community guidelines to maintain platform safety and compliance.
Technical Support Agent
Mister Auto
Jan 2020 - Dec 2020 (11 months)
Managed spare parts inquiries for Peugeot, Renault, and Opel, using SAP to resolve client issues and ensure accurate parts fulfillment.
Customer Advisor
DXC
Sep 2014 - Dec 2019 (5 years 3 months)
Handled booking confirmation calls for Accor Hotels in Italian, managing reservations and resolving client inquiries to support global hotel operations.
Education
Degrees, certifications, and relevant coursework
UPUniversità per Stranieri di Perugia
Master of Arts, Teaching Italian Language and Culture
2021 -
Pursuing a Master’s degree focused on teaching Italian language and culture, emphasizing pedagogy and linguistic proficiency.
UPUniversità per Stranieri di Perugia
Bachelor of Arts, Italian Language and Culture
2009 - 2013
Completed a Bachelor’s degree in Italian language and culture with studies in linguistics, literature, and cultural studies.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Job categories
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