Emmanuel User
@emmanueluser30
Technical Support Engineer at Lenovo maintaining .NET applications and resolving production issues through log analysis and query optimization.
IndiaWhat I'm looking for
At Lenovo, I support enterprise web applications built on .NET and REST APIs, diagnosing and fixing customer-reported production issues. I resolve customer tickets and use Datadog APM and structured log management to detect issues.
I also performed code profiling and query optimization to address recurring performance bottlenecks, cutting average page load time by 10%. I maintained web application modules with zero unplanned downtime over six consecutive months.
At TGL Communications, Inc, I built and maintained EDI-based web application pages using ASP.NET and performed manual testing. I managed MySQL tables and routine database maintenance.
I also used RDP to review server logs and support issue resolution, while participating in troubleshooting and working in an Agile SDLC environment.
Experience
Work history, roles, and key accomplishments
Resolved a minimum of 20 customer tickets per day, delivering timely issue resolution and improving team productivity. Supported and maintained enterprise web applications built on .NET and REST APIs, diagnosing and fixing customer-reported production issues.
.NET Developer
TGL Communications, Inc
Mar 2022 - Apr 2023 (1 year 1 month)
Built and maintained EDI-based web application pages using ASP.NET as part of ongoing development work and performed manual testing of the web applications. Managed tables and stored data in MySQL and handled routine database maintenance.
Education
Degrees, certifications, and relevant coursework
AMC Engineering College
Master of Computer Applications, Computer Applications
2023 - 2025
Grade: CGPA: 7
Pursued Master of Computer Applications with a focus on software development and computer science.
PES Institute of Advanced Management Studies
Bachelor of Computer Applications, Computer Applications
2018 - 2021
Completed Bachelor of Computer Applications, building a foundation in computer science and applications.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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