Open to opportunities

Nilesh Ingale

@nileshingale

Message

I lead major IT incident response, restoring critical services and reducing resolution time.

India

Message

What I'm looking for

I'm looking to lead major incident response and service-improvement work where I can coordinate cross-functional teams, strengthen stakeholder communication, reduce recurring incidents, and improve service stability.

At ANTS IT Solutions, I manage Severity-1 and critical business-impacting incidents, leading bridge calls across infrastructure, application, database, network, and vendor teams to restore services quickly.

Previously at Integreon, I managed the end-to-end incident lifecycle for critical applications and services, served as the primary escalation point, and kept technical teams, business stakeholders, and leadership informed throughout high-priority incidents.

I've led 50+ high-severity incidents and reduced incident resolution time by 15% through streamlined escalation workflows. I use post-incident reviews, root cause analysis, incident trends, and knowledge sharing to prevent repeat issues and improve service stability.

Experience

Work history, roles, and key accomplishments

Current

Major Incident Manager

Current

ANTS IT Solutions Private Limited

Jun 2024 - Present (2 years 3 months)

Managed Severity-1 and critical business-impacting incidents, ensuring timely service restoration and minimal operational disruption. Led bridge calls and conducted Post Incident Reviews and Root Cause Analysis sessions.

Incident Management Root Cause Analysis Problem Management Change Management SLA Monitoring Stakeholder Communication ServiceNow ITIL

Major Incident Manager

Integreon

Dec 2022 - May 2024 (1 year 5 months)

Managed end-to-end incident lifecycle activities for critical business applications and services. Acted as primary escalation point, facilitated incident reviews, and performed root cause analysis.