At New American Funding, I manage payoff and lien release processes, preparing payoff statements with automated tools and manual calculations to support timely loan closures.
I also review property tax documents and help resolve tax discrepancies, while monitoring insurance timelines and validating tax bills in SCI to support escrow compliance.
At Infosys, I prepared and reviewed mortgage documents across 30+ U.S. states using Black Knight, MSP, and SelectDoc. I streamlined documentation workflows, reducing processing turnaround time by 15%.
I was selected early for QC responsibilities, reviewing 500+ documents monthly with about 99% accuracy. I also supported new-hire onboarding and training and handled client queries and escalations within strict SLAs.
