Sai kumar

Assess enterprise technology environments and recommend infrastructure, platform, security, and modernization initiatives aligned to business priorities. Guide IT budgets and infrastructure investments, balancing service performance, resilience, and total cost of ownership.

Owned global IT strategy and operations, translating organizational objectives into technology roadmaps, infrastructure priorities, security programs, and delivery outcomes. Led enterprise infrastructure and global IT operations, including cloud usage optimization, automation, and operational improvement.

Led IT transformation with emphasis on cloud infrastructure, service delivery, digital asset management, and enterprise hosting. Managed cloud service operations and critical digital assets, maintaining performance and 99.9% uptime.

Led service delivery and SLA management, using service reviews, escalation trends, and continuous-improvement actions to strengthen operational quality and customer experience. Managed technical resources and performance through process audits and quality management.

Led 20 technical support engineers and served as primary interface between clients and internal technical teams. Managed service levels, performance metrics, continuous improvement, skills development, and performance management.

Provided web-based and on-site technical support for software and hardware environments; investigated issues and contributed to knowledge-management practices.

Bachelor of Engineering in Computers from Jawaharlal Nehru Technological University.