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Vivek Chandra

@vivekchandra

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Senior IT Infrastructure and Cloud Security Leader.

India

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What I'm looking for

I seek a senior-level role that challenges my technical and leadership skills while fostering innovation and growth.

I am a seasoned IT professional with over 25 years of experience in Hybrid Cloud, IT Infrastructure, and security. My career has been dedicated to driving technological advancements and operational excellence in large multi-location organizations. Currently, I serve as Vice President at IGT Solutions, where I lead a global team supporting over 100 customers in the Travel and Transportation sector. My expertise lies in Cloud deployments, Cloud Engineering, and Network Operations, ensuring seamless service delivery and high availability for a user base of 27,000.

Previously, I held the position of Associate Director at HCL Technologies, where I spearheaded cloud-based deployments and migration initiatives across Azure and GCP. I successfully led the cloudification journey, preparing a five-year roadmap presented to HCL’s Global CIO. My leadership in managing 24x7 network and security operations has resulted in achieving 99.99% uptime SLAs, demonstrating my commitment to operational excellence and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Vice President Infrastructure Support

Current

IGT Solutions Pvt Ltd

Oct 2023 - Present (1 year 7 months)

Leading all technology functions including network, security, data center, systems storage, and telecom for over 100 customers in the travel and transportation sector. Managing a global team of 120+ resources across 22 delivery centers, ensuring high service delivery standards.

Network Security Data Center Management Team Leadership Customer Engagement Zscaler Cisco Fortinet

Associate Director, Cloud and Network Engineering

HCL Technologies Ltd

Mar 2019 - Sep 2023 (4 years 6 months)

Oversaw cloud and network engineering, leading cloud-based deployments on Azure and GCP. Managed a user base of 200,000 and developed a 5-year cloud roadmap for HCL's global IT operations.

Azure GCP Team Leadership Project Management

Network and Security Service Delivery Tower Leader

IBM India Pvt Ltd

Mar 2015 - Mar 2019 (4 years)

Led network and security operations for Bharti Airtel, managing a team of 120+ resources. Responsible for compliance, audits, and the implementation of network security measures across multiple accounts.

Network Operations Security Compliance Team Management PCI DSS Incident Management

Head - IT Infrastructure

GMR Group

Feb 2012 - Apr 2015 (3 years 2 months)

Managed IT infrastructure for Delhi International Airport, ensuring 99.99% SLA achievement for network and data center operations. Served as CISO, overseeing security measures and compliance.

Security Operations SLA Management Team Leadership Change Management

Service Delivery Manager - Data Center Network Operations

IBM India Pvt Ltd

Jan 2008 - Sep 2011 (3 years 8 months)

Managed network operations for multiple data centers supporting critical applications for Bharti Airtel. Ensured adherence to service management processes and led DR testing initiatives.

Network Operations Data Center Management Service Management Incident Management Vendor Management Compliance Capacity Planning

Technical Specialist

ST Microelectronics Pvt Ltd

Oct 2002 - Jan 2008 (5 years 3 months)

Provided technical support for LAN and WAN networks, ensuring connectivity across 26 global offices. Managed network performance and user support for 2000 users.

Technical Support User Support Windows NT

Assistant Manager - Projects

Samtech InfoNet Limited

Aug 2000 - Oct 2002 (2 years 2 months)

Provided technical support and project management for networking solutions, focusing on Cisco technologies and Windows server environments.

Project Management Technical Support Networking Cisco Windows Server Troubleshooting

Customer Support Engineer

Integrix India Pvt. Ltd

Apr 1997 - Feb 2000 (2 years 10 months)

Maintained and provided technical support for clients, ensuring optimal performance of IT systems and networks.

Technical Support Customer Service Troubleshooting Client Management IT Systems Performance Monitoring

Education

Degrees, certifications, and relevant coursework

GHS-IMR, Kanpur

Post Graduate Diploma, Business Management

1995 - 1997

Pursued a Post Graduate Diploma in Business Management, gaining knowledge in management principles, business strategies, and organizational behavior.

Pune University

Bachelor of Engineering, Electronics and Telecommunication

1990 - 1994

Completed a Bachelor of Engineering in Electronics and Telecommunication, focusing on the principles of electronics, communication systems, and telecommunication technologies.