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Sai Kaushik Gaddam

@saikaushikgaddam

B2B Account Management | 500+ accounts | Zero escalations | HubSpot Certified | Open to CSM, BDR & Sales roles | Ex-Cognizant

India
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What I'm looking for

Targeting Customer Success, BDR, and Account Management roles at fast-growing SaaS companies. I bring 13 months of B2B account management experience at Cognizant with 500+ accounts and a zero-escalation record. HubSpot certified. Comfortable with remote work, async communication, and US-aligned shifts.

Results-driven B2B professional with 13 months of experience managing 500+ client accounts at Cognizant Technology Solutions with a zero-escalation record across the entire tenure.

My background is in end-to-end account ownership, stakeholder communication, SLA/SLO compliance, and cross-functional coordination across operations, legal, and product teams. I've spent 13 months working US-aligned night shifts in a globally distributed environment — which means I'm comfortable with remote work, async communication, and operating with a high degree of accountability.

I'm HubSpot certified in Inbound Sales, Sales Hub Software, and Service Hub Software — with hands-on experience building CRM pipelines, designing outbound email sequences, and developing QBR frameworks in HubSpot.

What I bring:

  • 500+ B2B accounts managed with zero escalations

  • Hands-on experience with HubSpot CRM and Freshdesk

  • KPI dashboard building in Excel and Power BI

  • Structured discovery and qualification conversations

  • Proactive outreach and at-risk account identification

  • US shift experience — reliable across time zones

Now targeting Customer Success, BDR, Inside Sales, and Account Management roles at fast-growing SaaS companies where strong relationship management and operational discipline directly impact retention and revenue growth.

Open to remote or on-site roles, any shift.

📩 saikaushik0712@gmail.com

Experience

Work history, roles, and key accomplishments

cognizant technology solutions logoCS

Client operations analyst

Sep 2024 - Oct 2025 (1 year 1 month)

Managed 500+ B2B client accounts as primary point of contact across operations, legal, and product teams — achieving a zero-escalation record over 13 months. Handled end-to-end case ownership, built KPI dashboards in Excel and Power BI, and drove 15–20% improvement in delivery timelines. Operated on US-aligned night shift throughout entire tenure.

Education

Degrees, certifications, and relevant coursework

Guru nanak institute of Technology logoGT

Guru nanak institute of Technology

Bachelor's of Technology, Electronics and communication engineering

2020 - 2024

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