Sai Kaushik Gaddam

Operations professional with 13 months of enterprise delivery experience at Cognizant, now making a deliberate transition into Customer Success and Account Operations at globally distributed SaaS companies.

I processed 3,000+ assignments monthly for a US-based enterprise client with a zero-escalation record across the full 13-month tenure — on US-aligned night shift hours. I know what it means to deliver reliably across time zones without hand-holding.

What I bring to a remote CSM or Customer Ops role:

→ 3,000+ monthly assignments handled at enterprise scale — zero escalations

→ US-aligned async work experience built over 13 months

→ HubSpot certified — Sales Hub, Service Hub, Inbound Sales

→ Salesforce CRM learning via Trailhead (active)

→ Strong written and verbal communication — my primary career strength

→ Genuine hunger to grow into a Senior CSM role within 2 years

Open to full-time remote roles globally.