Ziad Marwan
@ziadmarwan
Full-stack developer building a React and Node.js university events platform with Stripe booking payments.
EgyptWhat I'm looking for
I built a full-stack event management platform for students, vendors, and university staff, contributing across the frontend and backend from initial design through deployment. I implemented role-based access control, event registration workflows, and Stripe payments for online bookings.
On Java projects, I developed a game with object-oriented design, player interaction, and game-state handling, and built a booking system with reservation logic and a layered structure.
At DET, I guided students through Python and Java programming assignments and provided technical support in lab sessions. My customer service roles at Concentrix Egypt and The Organdy Factory involved resolving customer cases, processing payments and estimates, and maintaining accurate records.
Experience
Work history, roles, and key accomplishments
Customer Service Support Agent
Concentrix Egypt
Sep 2025 - Jan 2026 (4 months)
Handled a high daily volume of customer cases for Walmart's US retail account, resolving order, billing, and product issues while meeting strict service-level targets. Took ownership of each case from first contact to resolution, logging and escalating through CRM and internal ticketing systems with accurate records.
Customer Service & Operations
The Organdy Factory
Apr 2022 - Jun 2023 (1 year 2 months)
Managed a high volume of customer calls on repair orders, billing, and shipments, processing payments and estimates over the phone. Coordinated with internal teams to resolve issues quickly and kept company records accurate through careful data entry.
IT Teaching Assistant
DET
Nov 2021 - Nov 2022 (1 year)
Guided students through programming assignments in Python and Java, explaining core concepts and debugging their code one-on-one. Provided hands-on technical support, troubleshooting software and hardware issues during lab sessions.
Education
Degrees, certifications, and relevant coursework
German University in Cairo
B.Sc., Computer Engineering
Pursuing a B.Sc. in Computer Engineering at the German University in Cairo, with expected graduation in June 2027.
DET
IGCSE Certificate, General Education
Completed the IGCSE Certificate in 2022.
Availability
Location
EgyptAuthorized to work in
Salary expectations
Social media
Job categories
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