Open to opportunities

sahra abdiwahed

@sahraabdiwahed

Message

Dedicated healthcare professional with strong customer service skills.

United States

Message

What I'm looking for

I am looking for a role that allows me to provide compassionate care while working in a supportive team environment.

I am a dedicated healthcare professional with a strong background in customer service and patient care. My journey began with a diploma from Lighthouse Academy of Nations, followed by extensive training in nursing assistance and sterile processing. I have developed a diverse skill set through various roles, including front desk management, sales associate positions, and patient care assistance.

Throughout my career, I have consistently demonstrated my ability to provide exceptional service while maintaining a clean and organized environment. My experience at Banaadiri Home Health Care and as a Sterile Processing Technician at the Veteran Affairs Medical Center has equipped me with the skills necessary to thrive in fast-paced healthcare settings. I am passionate about helping others and committed to delivering high-quality care to all patients.

Experience

Work history, roles, and key accomplishments

Patient Care Assistant

Mubarak Community Home Health Care

Jan 2024 - Present (1 year 8 months)

Assisted with housekeeping tasks, personal care, and daily meal preparation. Provided medication administration as needed and offered emotional support to patients.

Patient Care Housekeeping Emotional Support

Sales Associate

TJX Companies

Feb 2021 - Present (4 years 7 months)

Ensured effective communication with customers, responding to questions and assisting with product location and stock verification. Maintained well-stocked racks and shelves, a clean store, and processed customer purchases.

Customer Service Retail Sales Merchandising Cashiering Inventory Management

Sterile Processing Technician

Veteran Affairs Medical

Feb 2020 - Present (5 years 7 months)

Prepared and packed decontaminated supplies for sterilization, and organized equipment into instrument trays. Tested and reported issues with sterilization equipment, collaborating with a team to prepare trays for surgeries.

Sterile Processing Decontamination Sterilization Equipment Maintenance Teamwork

Call Center /Help Representative

Staywell

Feb 2016 - Present (9 years 7 months)

Maintained friendly service with participants, answered questions, and scheduled appointments. Transferred calls to health coaches and trained new team members.

Customer Service Call Center Operations Scheduling Communication Training

Sales Associate, Fitting Room Attendant/Operator, and Cashier

Target

Apr 2015 - Present (10 years 5 months)

Provided fast, friendly service and trained new team members. Cross-trained in various store areas, including cashiering, and handled phone calls and store announcements.

Customer Service Training Cashiering Communication Team Leadership

Sales Associate

Walmart

Apr 2014 - Present (11 years 5 months)

Communicated effectively with customers, answering questions about Frozen Food/Dairy merchandise. Provided assistance such as verifying product stock and maintained well-stocked shelves.

Customer Service Product Knowledge Inventory Management Communication Retail Sales

Front Desk

Banaadiri Home Health Care

Feb 2012 - Present (13 years 7 months)

Organized customer checks alphabetically and managed paper and printing supplies. Maintained a clean and organized front desk area while answering calls.

Customer Service Supply Organization Data Entry

Bagger

Kohl's

Nov 2011 - Present (13 years 10 months)

Greeted customers and provided friendly service while bagging merchandise. Assisted in maintaining an organized store environment.

Customer Service Merchandising Retail Operations Teamwork Inventory Management

Education

Degrees, certifications, and relevant coursework

Lighthouse Academy Of Nations

Diploma, General Studies

Grade: Excellent GPA

Completed high school education at Lighthouse Academy of Nations, earning a diploma with an excellent GPA. This foundational education provided a strong academic background.

Normandale Community College

Associate Degree, Nursing Assistant

Activities and societies: Completed hours of clinical work for Nursing Assistant. Certified for Nursing Assistance. Certified and licensed for CPR (Cardiopulmonary resuscitation).

Completed extensive clinical work for Nursing Assistant certification at Normandale Community College. Obtained certification as a Nursing Assistant and was also certified and licensed for CPR (Cardiopulmonary Resuscitation).

Minneapolis Technical Community College

Certificate, Sterile Processing Technology

Earned certification as a Sterile Processing Technician at Minneapolis Technical Community College. This program focused on the principles and practices of sterilization and decontamination.