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@sahraabdiwahed
Dedicated healthcare professional with strong customer service skills.
I am a dedicated healthcare professional with a strong background in customer service and patient care. My journey began with a diploma from Lighthouse Academy of Nations, followed by extensive training in nursing assistance and sterile processing. I have developed a diverse skill set through various roles, including front desk management, sales associate positions, and patient care assistance.
Throughout my career, I have consistently demonstrated my ability to provide exceptional service while maintaining a clean and organized environment. My experience at Banaadiri Home Health Care and as a Sterile Processing Technician at the Veteran Affairs Medical Center has equipped me with the skills necessary to thrive in fast-paced healthcare settings. I am passionate about helping others and committed to delivering high-quality care to all patients.
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Work history, roles, and key accomplishments
Mubarak Community Home Health Care
Jan 2024 - Present (1 year 10 months)
Assisted with housekeeping tasks, personal care, and daily meal preparation. Provided medication administration as needed and offered emotional support to patients.
TJX Companies
Feb 2021 - Present (4 years 9 months)
Ensured effective communication with customers, responding to questions and assisting with product location and stock verification. Maintained well-stocked racks and shelves, a clean store, and processed customer purchases.
Veteran Affairs Medical
Feb 2020 - Present (5 years 9 months)
Prepared and packed decontaminated supplies for sterilization, and organized equipment into instrument trays. Tested and reported issues with sterilization equipment, collaborating with a team to prepare trays for surgeries.
Staywell
Feb 2016 - Present (9 years 9 months)
Maintained friendly service with participants, answered questions, and scheduled appointments. Transferred calls to health coaches and trained new team members.
Target
Apr 2015 - Present (10 years 7 months)
Provided fast, friendly service and trained new team members. Cross-trained in various store areas, including cashiering, and handled phone calls and store announcements.
Walmart
Apr 2014 - Present (11 years 7 months)
Communicated effectively with customers, answering questions about Frozen Food/Dairy merchandise. Provided assistance such as verifying product stock and maintained well-stocked shelves.
Banaadiri Home Health Care
Feb 2012 - Present (13 years 9 months)
Organized customer checks alphabetically and managed paper and printing supplies. Maintained a clean and organized front desk area while answering calls.
Kohl's
Nov 2011 - Present (13 years 11 months)
Greeted customers and provided friendly service while bagging merchandise. Assisted in maintaining an organized store environment.
Degrees, certifications, and relevant coursework
Diploma, General Studies
Grade: Excellent GPA
Completed high school education at Lighthouse Academy of Nations, earning a diploma with an excellent GPA. This foundational education provided a strong academic background.
Associate Degree, Nursing Assistant
Activities and societies: Completed hours of clinical work for Nursing Assistant. Certified for Nursing Assistance. Certified and licensed for CPR (Cardiopulmonary resuscitation).
Completed extensive clinical work for Nursing Assistant certification at Normandale Community College. Obtained certification as a Nursing Assistant and was also certified and licensed for CPR (Cardiopulmonary Resuscitation).
Certificate, Sterile Processing Technology
Earned certification as a Sterile Processing Technician at Minneapolis Technical Community College. This program focused on the principles and practices of sterilization and decontamination.
Nursing Program, Nursing
Participated in the Nursing program at Anoka Ramsey Community College. This coursework provided an introduction to nursing principles and practices.
Software and tools used professionally
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