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Saheed Olatayo

@saheedolatayo

Customer Experience Manager at PRECISE MANAGEMENT SYSTEM LIMITED, monitoring ATM incidents and keeping customer calls within SLA.

Nigeria

Message

At PRECISE MANAGEMENT SYSTEM LIMITED, I monitor ATM networks and incident status to help ensure customer calls are resolved within SLA. I also provide back-end support to the Service Desk Team on difficult tasks and keep stakeholders updated as incidents progress.

At FILMHOUSE CINEMAS, I managed cinema operations, including staff and movie schedules, hiring and training, budgets, and concession inventory. I implemented cost-saving measures that reduced expenses by 10% without compromising customer experience, and improved customer satisfaction through complaint resolution and feedback.

At ADEKMAINSTREAM LIMITED, an Active Distributor for PzCussons Nigeria Plc., I supported sales coverage, product availability, and in-store execution across trade channels. Earlier, at ALPGREEN EDUCATION SERVICES LIMITED, I responded to customer queries, resolved complaints, and helped identify improvements to the customer experience.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Manager

Current

Precise Management System Limited

Jun 2024 - Present (2 years 3 months)

Monitors ATM networks and incident statuses to ensure SLA compliance, manages escalations, and maintains customer relationships. Provides regular feedback and improvement plans to enhance service quality.

SLA Management Incident Management Customer Relationship Management Escalation Handling Stakeholder Communication

Cinema Manager

Filmhouse Cinemas

Feb 2023 - May 2024 (1 year 3 months)

Managed staff scheduling, movie schedules, budgets, and marketing campaigns. Implemented cost-saving measures reducing expenses by 10% and improved customer satisfaction through effective complaint resolution.

Staff Management Budgeting Scheduling Marketing Customer Satisfaction Cost Reduction Inventory Management Health and Safety Compliance

Business Operations Manager

Adek Mainstream Limited

Nov 2021 - Jan 2023 (1 year 2 months)

Drove coverage and in-market sales through secondary sales force, ensured product availability and compliance, and managed weekly reporting. Coordinated with distributor and channel sales managers to meet volume plans.

Sales Management Distribution Channel Management Reporting Compliance Stock Management Team Coordination

Customer Relationship Manager

Alpgreen Education Services Limited

Jan 2018 - Oct 2021 (3 years 9 months)

Responded to customer queries, resolved complaints, and provided weekly applicant status updates. Assisted in training junior support representatives and implemented positive customer experience initiatives.

Customer Service Complaint Resolution Training Database Management Client Counseling Communication Skills

Finance Officer

Modar B Forte Plus Limited

Feb 2015 - Dec 2017 (2 years 10 months)

Managed all bank transactions, invoicing, and reconciliation of receivables and payables. Prepared and remitted pension, PAYE, and VAT, and supported operational management.

Bank Transactions Invoicing Reconciliations Payroll VAT Pensions Cash Flow Management Expense Documentation