Sacha Ramushu

Designs and implements English lesson plans using AI tools to personalize content and support faster lesson preparation. Provides targeted feedback, tracks student progress, and adapts teaching strategies to diverse learner needs.

Identifies organizational and individual training needs to design and expand tailored development programmes. Delivers executive and career coaching and integrates AI tools and workflow automations to streamline training development and administration.

Managed the shipboard port and shopping programme, including guest presentations and product seminars. Coordinated with shore-side vendors on sales and marketing plans and adjusted itineraries for weather disruptions.

Provided customer service before and after the sale for cruise guests, including opening and closing sales. Supported inventory and merchandising strategy, tracked incentive reporting, and planned guest events and promotions.

Prospected and converted new clients through B2C and B2B sales while managing a client database for repeat business. Advised clients on artwork and ceramics quality and supported private gallery events.

Analysed markets, competitors, and consumer trends to execute marketing strategies and campaigns. Maintained client communication regarding fund performance and conducted investment research.

Recruited, placed, and trained foreign teachers across Thailand. Developed training objectives, selected training methods, and evaluated training outcomes.

Established and developed a cabin crew briefing centre covering safety, service, and procedural performance. Supported consistent delivery of crew briefings across safety and service requirements.

Developed a new departmental entity and managed interfaces between the CEO's office, the Board, and task teams. Supported organizational coordination across leadership and execution groups.

Delivered VIP guest service with safety oversight and responsibility for onboard training and assessments. Supported high-standard guest experience while ensuring compliance with onboard requirements.

Developed the cabin crew department and created grooming and service manuals. Led leadership assessment centre activities to evaluate readiness and performance.

Led guest service delivery while ensuring safety compliance. Conducted onboard training and assessments for cabin operations.

Ensured safety and first-class service standards and led focus group initiatives to design first-class service delivery. Managed cabin operations with a focus on consistent quality.

Delivered inflight service while maintaining safety and security standards. Contributed to high-quality guest experience during flights.

Completed a TESOL Certificate programme in Thailand in October 2004.

Completed Matric at Damelin College in Johannesburg, South Africa in December 1996.