Sabrina Vargas

I'm currently supporting County of Fresno Department of Social Services clients by scheduling appointments, answering questions, and processing Medi-Cal, CalFresh, CalWORKs, and General Relief applications in CalSAWS.

I manage incoming and return mail, faxes, and kiosk-submitted documents through Hyland and CalSAWS, while using Excel to track mail volumes and staff application-registration statistics. As a table lead in the mail sort room, I help route documents accurately and distribute incoming mail to the right workers.

I've also trained a new hire on Hyland scanning, pending applications in CalSAWS, and kiosk workflows.

My customer-facing background at Sally Beauty, Family Dollar, and McDonald's built my ability to handle questions, resolve concerns, process transactions, manage cash, and provide positive service in fast-paced environments.