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Jakub ŠevčíkJE
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Jakub Ševčík

@jakubevk

Reporting & Controlling Analyst at GoHealth Slovakia, turning workforce and operational data into KPI reports and Power BI visualizations.

Slovakia
Message

At GoHealth Slovakia, I analyze workforce and operational data to support forecasting and workforce planning across multiple sales channels. I use Excel, IEX, and internal reporting tools to turn raw data into structured insights.

I develop and maintain KPI reports and Power BI visualizations covering productivity, sales performance, attendance, and other operational metrics. I also perform variance, trend, and anomaly analysis to identify performance deviations and operational inefficiencies.

At Proteinworld s.r.o., I managed end-to-end online store operations, including product, pricing, order processing, and stock management. I coordinated reordering across suppliers for a range of products using SAP MM.

I also handled returns, complaints, and invoicing processes, and created and scheduled social media content to support the online presence and engagement.

Experience

Work history, roles, and key accomplishments

GS
Current

Reporting & Controlling Analyst

GoHealth Slovakia

Aug 2024 - Present (2 years 2 months)

Analyzed workforce and operational data in MS Excel, IEX and internal reporting tools to support forecasting and workforce planning for 350+ agents. Developed and maintained KPI and management reports and Power BI visualizations covering productivity, sales performance, Return of Call, absenteeism, and other operational metrics.

Education

Degrees, certifications, and relevant coursework

Matej Bel University logoMU

Matej Bel University

Master of Science, Security Studies

2022 - 2024

Pursued a Master of Science in Security Studies, building on a Bachelor of Science in International Relations from the same institution.

Matej Bel University logoMU

Matej Bel University

Bachelor of Science, International Relations

2019 - 2022

Completed a Bachelor of Science in International Relations, providing a foundation in global affairs and diplomatic studies.

Coursera logoCO

Coursera

ERP systems – End User (SAP S/4HANA), ERP Systems

Completed a course on ERP systems, focusing on end-user skills for SAP S/4HANA.

Udemy logoUD

Udemy

Lean Six Sigma Green Belt, Process Improvement

Earned a Lean Six Sigma Green Belt certification, covering process improvement methodologies.

Coursera logoCO

Coursera

Excel Skills for Data Analytics and Visualization Specialization, Data Analytics

Completed a specialization in Excel Skills for Data Analytics and Visualization, enhancing data analysis capabilities.

Tech stack

Software and tools used professionally

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