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Sabiha Samar

@sabihasamar

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Quality Analyst with a strong background in software engineering.

India

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What I'm looking for

I seek a role in a dynamic environment that encourages learning and professional growth.

I am a dedicated Quality Analyst with extensive experience in software engineering and customer technical support. My journey began with a Diploma in Software Engineering from NIIT, followed by a B.Sc. in IT. Over the years, I have honed my skills in various programming languages and technologies, including C#, ASP.NET, and SQL Server.

In my current role at Cognizant, I have been responsible for ensuring the quality of Google AdWords products, leveraging my technical expertise to identify and resolve issues effectively. My previous experience as a Senior Customer Technical Operator at Convergys has equipped me with strong problem-solving skills and the ability to communicate complex technical concepts clearly. I am passionate about continuous learning and thrive in environments that foster growth and innovation.

Experience

Work history, roles, and key accomplishments

Current

Quality Analyst

Current

Cognizant

Sep 2016 - Present (8 years 9 months)

Currently working as a Quality Analyst for Google Adwords, ensuring high standards and accuracy in advertising campaigns. Responsible for maintaining quality control and improving ad performance.

Google Adwords Quality Assurance Data Analysis Performance Monitoring Campaign Management

Senior Customer Technical Operator

Convergys

Provided technical support and customer service as a Senior Customer Technical Operator for nearly three years. Resolved complex technical issues and ensured customer satisfaction.

Customer Service Technical Support Troubleshooting Problem Solving Communication

Teacher

Samar Public School

Taught for 3 years and 10 months at Samar Public School, developing and delivering educational content. Fostered a positive learning environment and managed classroom activities.

Teaching Curriculum Development Classroom Management Educational Content Student Engagement

Education

Degrees, certifications, and relevant coursework

NIIT Meerut

Diploma, Software Engineering

Completed a Diploma in Software Engineering (GNIIT) from NIIT Meerut, gaining foundational knowledge in software development. This program provided practical skills in various programming languages and database management.

Kuvempu University

Bachelor of Science, Information Technology

Completed a Bachelor of Science in Information Technology from Kuvempu University. This degree provided a comprehensive understanding of IT concepts and applications.