Saba Naaz
@sabanaaz1
Dedicated Clinical Customer Service Specialist with strong communication skills.
What I'm looking for
I am a Clinical Customer Service Specialist with over two years of experience at Staffingly.inc, where I have honed my skills in patient interaction and appointment management. My role involves addressing patient inquiries, managing medical records requests, and providing exceptional customer service. I pride myself on my ability to resolve concerns empathetically and efficiently, ensuring a positive experience for patients and healthcare professionals alike.
In addition to my primary role, I have experience as a freelancer in transcription, where I maintained high accuracy and timely delivery of transcribed files. My educational background includes a Doctor of Pharmacy degree, which has equipped me with a solid foundation in healthcare and patient care. I am committed to continuous learning and growth, seeking opportunities that challenge me and align with organizational objectives.
Experience
Work history, roles, and key accomplishments
Clinical Customer Service Specialist
Staffingly.inc.
Oct 2021 - Present (3 years 9 months)
Interacted with patients to address inquiries and provide assistance, managing and scheduling clinical appointments. Provided excellent customer service by addressing concerns and resolving issues in a timely and empathetic manner.
Freelancer for Transcription
Crescendo Transcription
May 2021 - Jul 2021 (2 months)
Ensured timely delivery of transcribed files while maintaining high accuracy in transcriptions. Collaborated with clients to clarify audio content and adhered to confidentiality and data security guidelines.
Education
Degrees, certifications, and relevant coursework
Sultan-Ul-Uloom College of Pharmacy
Doctor of Pharmacy, Pharmacy
Grade: 7.9 GPA
Completed a Doctor of Pharmacy (Pharm-D) degree. Gained comprehensive knowledge in pharmaceutical sciences and clinical practices.
Sultan-Ul-Uloom Junior College
Intermediate, BiPC
Grade: 80%
Completed Intermediate education with a focus on BiPC (Biology, Physics, Chemistry). Achieved an aggregate of 80%.
Sultan-Ul-Uloom Public School
High School Diploma, General Studies
Grade: 94%
Completed High School education. Achieved an aggregate of 94%.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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