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Sabah Fathima

@sabahfathima

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Results-driven Operations Specialist with expertise in project coordination.

United Kingdom

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What I'm looking for

I seek a collaborative environment where I can drive operational improvements and contribute to strategic initiatives.

I am an Operations Specialist and Project Coordinator with over 5 years of experience in driving operational excellence and delivering customer-centric solutions. My journey has been marked by my ability to coordinate high-impact product launches and optimize workflows, ensuring seamless execution in fast-paced environments.

At Qatalog, I spearheaded cross-functional product launches, aligning efforts across product, engineering, and customer operations teams. My focus on developing scalable processes for product feedback loops has significantly enhanced user satisfaction. I pride myself on my data-driven approach, identifying pain points and implementing solutions that improve customer and partner experiences.

Previously, I standardized SOPs and governance policies at Hamad Medical Corporation, enhancing operational consistency across multiple locations. My experience spans various roles, including healthcare operations and public relations, where I have consistently improved efficiency and communication. I am passionate about bridging gaps between teams and driving strategic initiatives that align with business goals.

Experience

Work history, roles, and key accomplishments

Current

Operations Specialist

Current

Qatalog

Sep 2022 - Present (2 years 8 months)

Spearheaded cross-functional product launches, developed scalable processes for product feedback, and managed complex roadmaps. Fostered collaboration among teams and conducted data-driven analysis to enhance user satisfaction.

Cross Functional Collaboration Data Analysis Process Improvement Stakeholder Management

Project Coordinator

Hamad Medical Corporation - ACCIONA

Apr 2021 - Sep 2022 (1 year 5 months)

Standardized SOPs across locations, developed KPI tracking systems, and improved workforce efficiency by 20%. Streamlined procurement operations and provided operational reports to senior leadership.

SOP Development KPI Tracking Resource Allocation

Healthcare Operations Coordinator

Aster DM Healthcare

Nov 2020 - May 2021 (6 months)

Managed daily healthcare operations, ensuring compliance and optimizing resource utilization. Implemented workflow automation and led cross-department collaboration to enhance communication.

Healthcare Operations Compliance Monitoring Workflow Automation Performance Metrics

Public Relations & Events Coordinator

Turkish Embassy Office

Mar 2018 - Jan 2021 (2 years 10 months)

Led event planning for large-scale exhibitions, managed vendor relationships, and developed operational workflows that reduced planning time by 30%. Oversaw budget management for embassy events.

Event Planning Vendor Management Budget Oversight Logistics Coordination

Office Administrator

TICORE Trading

Nov 2017 - Mar 2018 (4 months)

Optimized inventory management and developed SOPs for office operations, improving team coordination. Managed vendor communications and petty cash accounts.

Inventory Management SOP Development Team Coordination

Senior Customer Support Executive

Netmeds.com

May 2016 - Sep 2017 (1 year 4 months)

Supervised a team of representatives, implementing process improvements that enhanced service quality. Developed customer service protocols and monitored KPIs to optimize performance.

Process Improvement KPIs Performance Optimization

Education

Degrees, certifications, and relevant coursework

Women's Christian College

Bachelor's Degree, Business Administration

2013 - 2016

Completed a Bachelor's Degree in Business Administration with a focus on Finance and Marketing. Developed a strong foundation in business principles, financial analysis, and marketing strategies, preparing for a career in operations and project management.