At Ignition Rentals, I led the Alberta launch by setting up daily rental procedures and coordinating staffing, suppliers, vehicle availability, and customer service. I manage day-to-day operations, maintain vendor relationships, and help prepare fleet allocation, staffing, and training for additional branches.
At Enterprise Rent-A-Car, I was promoted from Management Trainee to Assistant Manager and supported branch operations, employee coaching, and customer service. I trained partner staff on Enterprise’s proprietary software and helped improve branch service-quality scores from approximately 72–74% to 86–91% through staff coaching and closer follow-up.

