Saadiqa Thompson
@saadiqathompson
Customer Success Manager leveraging SaaS expertise to drive onboarding adoption, renewals, and expansion for health and technology customers.
United StatesWhat I'm looking for
I’m a Customer Success Manager with 10+ years of experience in the technology and health sector, known for building strong client relationships. My focus is making sure onboarding is successful and adopted effectively, while supporting customer experience through continuous learning and process improvement.
At DoorDash, I drive expansion and renewal opportunities by cross-selling and collaborate on projects that enhance customer experience. I stay current with Salesforce software through continued education so I can keep driving client success and innovation.
Previously, as a Client Care Specialist at Senoia Marketing, I outperformed targets by increasing merchant partnership time spent by 2 years and maintained loyalty through proactive problem solving, feedback sessions, and product insight that helped refine features. Earlier at Danaher, I improved healthcare enterprise retention by 34% by managing renewals and onboarding metrics using CRM and data-driven analysis.
Experience
Work history, roles, and key accomplishments
Ensured successful onboarding and effective adoption for customers while strengthening long-term client relationships. Drove expansion and renewal opportunities through cross-selling and collaborated on projects that enhanced the customer experience, leveraging Salesforce.
Client Care Specialist
Senoia Marketing
Jan 2013 - Jan 2022 (9 years)
Outperformed merchant partnership targets by increasing time spent as a merchant by 2 years and maintained loyalty through proactive problem solving. Partnered internally and gathered feedback to refine product features and address client-specific challenges.
Managed a portfolio of enterprise healthcare clients, improving retention by 34% through stronger onboarding execution and renewals support. Used CRM and analytics to track onboarding metrics, address service delays and integration challenges, and identify growth opportunities for leadership.
Education
Degrees, certifications, and relevant coursework
Delaware State University
Bachelor of Science, Business Management
2003 - 2007
Earned a B.S. in Business Management from Delaware State University (2003–2007).
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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