Looking for a job

Saadhvi Bhukya

@saadhvibhukya

Product Operations at PhonePe, where I raised merchant Relationship NPS from 32 to 43.6 and improved activation by 7 percentage points.

India

Message

At PhonePe, I work on Merchant Business product operations. I set up priority field-operations dispatch for merchants with active MHD tickets, helping raise activation from 21% to 28% and reduce early-stage churn.

I also redesigned merchant NPS measurement and ran insight-led interventions, raising Relationship NPS from 32 to 43.6 across 26M merchants. Earlier, I designed a TPV-segmented retention strategy that increased merchant retention from 22% to 30% across 10L+ merchants.

Experience

Work history, roles, and key accomplishments

Current

Product Operations

Current

PhonePe

Jul 2025 - Present (1 year 4 months)

Set up priority FOS dispatch for merchants with active MHD tickets, improving activation rate from 21% to 28%. Scoped and wrote PRDs for retention interventions and raised Relationship NPS by 36% across 26M merchants.

PRD authoring Chatbot Design Retention Strategy Churn Reduction Merchant Research SQL Excel Qlik Sense Cross Functional Program Management

Product Operations Intern

PhonePe

Jan 2025 - Jun 2025 (5 months)

Ran a 30-60-90 day study of TPV before and after payment-method re-enablement across 10L+ merchants, identifying behavioral cohorts for tiered interventions. Designed a TPV-segmented offer architecture that improved merchant retention from 22% to 30%.

Data Analysis Segmentation Offer Design Retention Strategy SQL Excel

Founder's Office Intern

GetSetPop

Sep 2023 - Feb 2024 (5 months)

Ran institutional outreach to 100+ colleges to drive product trials, achieving a 20% conversion rate on trial sign-ups. Owned founder-led brand content on LinkedIn and Instagram.

Outreach Content Creation Social Media Branding

President, Entrepreneurship Cell

NIT

Led TIDE 2.0 in partnership with IIM Calcutta, bringing 20+ Tripura startups into mentorship and investor-visibility programs. Organized the Carpediem E-Summit with 6,000+ participants and mentored early-stage student ventures.

Leadership Event Management Mentorship Partnership Development