Ryan User

I've led customer service, customer support, staffing, and retail operations for more than 15 years, improving customer experiences while surpassing sales and operational targets.

At ERG Staffing, I managed the full staffing process and a portfolio of 30–35 client accounts generating $1.2M in annual revenue. I reduced average time to fill from 14 to 8 days and secured five major accounts that added $400K in annual revenue.

I partnered with HR leadership on an employee incentive program that reduced turnover by 42% in under 90 days. Previously at Sprint, I transformed an underperforming location into the district's top-performing store for sales, conversion, and NPS within three months.

I've coached teams, resolved billing and device issues, and strengthened service accountability. My work has improved customer satisfaction from 74% to 92%, achieved a 94% first-contact resolution rate, and earned 11 Customer Service Excellence awards.