Open to opportunities

Ryan Souza

@ryansouza

Message

I resolve Windows, hardware, network, and first-level user support issues with practical technical experience.

Brazil

Message

What I'm looking for

I'm looking for an IT support opportunity where I can resolve first-level user, hardware, Windows, and network issues while growing my skills in systems, networks, databases, and web development.

I've provided independent technical support since 2020, assisting more than 10 end users with computer assembly, Windows installation and formatting, and hardware and software troubleshooting.

I configure software, drivers, peripherals, routers, and local networks to keep users connected and reduce operational downtime and external support costs.

Alongside support work, I operate CNC software at Romtec and study Internet Systems at IFSP, building on training in hardware, operating systems, networks, web development, and programming logic.

Experience

Work history, roles, and key accomplishments

Current

Suporte Técnico Autônomo

Current

Autônomo

Jan 2020 - Present (6 years 8 months)

Provided technical support to over 10 end users, including computer assembly, formatting, and clean Windows installations. Diagnosed and resolved hardware and software issues, reducing operational downtime and external assistance costs.

Hardware Maintenance Software Installation Network Configuration Router Setup Remote Support