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Ryan Rafferty

@ryanrafferty

LMS Administrator II at Trane Technologies, supporting 90,000 learners in Workday Learning and resolving complex ServiceNow support issues.

United States

Message

What I'm looking for

I'm looking for opportunities in LMS administration, learning operations, or learning systems management where I can support enterprise learning environments, improve operational efficiency, and enhance the learner experience.

At Trane Technologies, I support approximately 90,000 internal and external learners through Tier 2 operations in Workday Learning. I manage ServiceNow incidents and requests, troubleshoot issues with access, enrollment, certifications, and reporting, and work with HR Technology and business stakeholders to support data integrity and training compliance.

At Academy School District 20, I optimized LMS platforms for 4,000 users, increasing adoption from 60% to 80% and reducing manual tracking errors by 30%. Earlier, I developed compliance courses in PowerSchool and built data and performance dashboards; I also supported LMS implementation and staff training at Fountain-Fort Carson School District 8.

Experience

Work history, roles, and key accomplishments

Current

LMS Administrator II

Current

Trane Technologies

May 2026 - Present (6 months)

- Collaborate with a team of six LMS administrators providing Tier 2 learning operations support within Workday Learning for approximately 90,000 internal and external learners.

- Manage an active caseload of 25-30 ServiceNow incidents and service requests involving learner access, course enrollment, certifications, reporting, and training assignments.

- Troubleshoot and resolve complex LMS issu

Learning Systems Support Specialist

Academy School District 20

Jan 2026 - May 2026 (4 months)

- Administered and optimized LMS platforms supporting 4,000 users across a multi-site organization

- Increased LMS adoption from 60% to 80% through onboarding optimization and user enablement strategies

- Reduced manual tracking errors by 30% by redesigning workflows and improving data processes

- Developed automated dashboards to track training completion, certifications, and compliance metric

Assistant Principal

Academy School District 20

Jun 2024 - Dec 2025 (1 year 6 months)

- Designed and facilitated professional development experiences for 60 staff, integrating digital tools and structured learning objectives.

- Developed and managed compliance learning courses within PowerSchool, achieving 100% on-time staff completion.

- Created job aids, user documentation, and digital support materials to improve platform navigation and reduce user error.

- Collaborated with

MTSS Data & Systems Coordinator

Academy School District 20

Aug 2023 - May 2024 (9 months)

- Redesigned digital data collection systems to streamline intervention tracking, reducing submission time by 40%.

- Developed visual performance dashboards to improve instructional decision-making and learner outcome visibility.

-Standardized reporting protocols across SIS/LMS platforms to enhance data reliability and accessibility.

Instructional Data & LMS Integration Lead

Fountain-Fort Carson School District 8

Aug 2017 - May 2023 (5 years 9 months)

- Supported LMS implementation by designing course shells, structuring digital content, and training staff on effective platform utilization.

- Built performance-tracking dashboards to inform differentiated learning strategies.

- Led grade-level digital adoption initiatives to increase integration of LMS tools in instructional practice.