RUTH Njambi
@ruthnjambi1
Impact-driven operations professional specializing in accounts management and client relations.
KenyaWhat I'm looking for
I am an impact-driven operations professional with hands-on experience in accounts management, debt collection, and client relations. I have worked across fintech and conventional collections, currently handling a major portfolio and delivering measurable results through field visits, outreach, and portfolio management.
My background includes attachments in government where I drafted MOUs and meeting minutes, and supervisory roles in document digitization projects. I bring strong team leadership, administrative support, and data-entry capabilities, with a commitment to producing quality outcomes and motivating teams.
Experience
Work history, roles, and key accomplishments
Accounts Manager
Collection Africa Limited
Jun 2021 - Present (4 years 5 months)
Managed debt-collection portfolios including fintech and conventional books, currently handling the Absa portfolio; conducted field visits, debtor calls, emails and weekly SMS outreach to improve recovery operations.
Attaché
Ministry of Tourism
Sep 2021 - Dec 2021 (3 months)
Completed an attachment supporting intergovernmental documentation and meeting administration, drafted an MOU between Kenya and Estonia, prepared meeting minutes and managed departmental document circulation.
Supervisor
Systematica Limited
Jun 2019 - Oct 2019 (4 months)
Supervised a contract digitization project at NSSF head office, overseeing file documentation, labeling, scanning and workforce punctuality to ensure accurate archive-to-digital conversion.
Education
Degrees, certifications, and relevant coursework
TKTechnical University of Kenya
Bachelor's degree, International Relations and Diplomacy
2023 -
Pursuing a Bachelor's degree in International Relations and Diplomacy at the Technical University of Kenya from 2023 to 2025.
TKTechnical University of Kenya
Diploma of Higher Education, International Relations and Diplomacy
2018 - 2022
Completed a Diploma of Higher Education in International Relations and Diplomacy at the Technical University of Kenya from 2018 to 2022.
Computer Pride
International Computer Driving License, Computer Applications
2018 - 2018
Completed the International Computer Driving License (ICDL) certification at Computer Pride in Nairobi in 2018.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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