Open to opportunities

Annastacia Kivuva

@annastaciakivuva

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Experienced Accounts and Administrative Assistant with strong client relations skills.

Kenya

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What I'm looking for

I am looking for a role that offers growth opportunities and values client relationships.

I am an experienced Accounts and Administrative Assistant with three years of proven success in managing financial records and ensuring statutory compliance. My expertise lies in account reconciliation, financial reporting, and processing accounts payable and receivable using QuickBooks. Currently, I serve as a Relationship Officer at Equity Bank, where I leverage my analytical and communication skills to enhance client relations.

Throughout my career, I have demonstrated a keen attention to detail and the ability to efficiently coordinate tasks in fast-paced environments. My achievements include improving client satisfaction by 20% through streamlined engagement processes and consistently receiving positive customer feedback. I am passionate about delivering exceptional service and am committed to maintaining high standards of operational compliance.

Experience

Work history, roles, and key accomplishments

Current

Relationship Officer

Current

Equity Bank Limited

Mar 2025 - Present (4 months)

Managed cash, processed transactions, and cleared cheques. Ensured all bank operations and controls adhered to set procedures and compliance guidelines.

Cash Management Compliance Customer Service Digital Banking Cross Selling Client Relations Multitasking

Accounts and Administrative Assistant

Makanaki Travels Limited

Jan 2022 - Nov 2024 (2 years 10 months)

Managed accounts payable and receivable using QuickBooks, recorded journal entries, and reconciled Mpesa and bank statements. Prepared accurate financial statement reports for management and audit purposes.

Bookkeeping Quickbooks Financial Reporting Tax Compliance Administrative Support Budget Management Asset Management Legal Compliance Client Engagement

Debt Recovery Agent

Pay loan Investment

Aug 2021 - Dec 2021 (4 months)

Responsible for recovering outstanding debts from clients through various methods, including phone calls, emails, and letters. Communicated with clients to understand their financial situation and negotiated payment plans.

Debt Collection Customer Service Data Entry Account Management Negotiation Performance Tracking Client Relations Communication Financial Analysis

Accounts Intern

Agricultural Finance Corporation

Jan 2021 - Apr 2021 (3 months)

Assisted in monthly bank reconciliation, verifying and matching bank statements with internal records to ensure accuracy. Processed payment documents, received, organized, and stamped payment requests for approval.

Bank Reconciliation Payment Processing Record keeping Payment Voucher Examination Staff Expense Verification Document Scanning Data Entry

Accounts Intern

Herbal Garden Limited

Jan 2020 - Mar 2020 (2 months)

Processed customer invoices and recorded payments efficiently using QuickBooks software. Conducted regular stocktakes to maintain accurate inventory levels and identify discrepancies.

Accounts Receivable Quickbooks Inventory Control Record keeping Sales Reporting Customer Service Accounting Principles Data Entry Financial Reporting

Education

Degrees, certifications, and relevant coursework

Jomo Kenyatta University of Agriculture and Technology

Bachelor's degree, Commerce, Accounting option

Completed a Bachelor's degree in Commerce with a specialization in Accounting. Gained comprehensive knowledge in financial management, accounting principles, and business operations.