Ruth Ibeh

At Alert Group in Lagos, I handled high volumes of customer inquiries across phone, email, and chat while delivering efficient, professional resolutions.

I logged detailed interactions in CRM systems, maintained accurate customer records, and worked with internal teams to keep service information current. I also managed complaints and escalations while meeting service quality and customer satisfaction standards.

I maintained 80%+ QA scores for call quality and service accuracy, achieved a 92% first-call resolution rate, and managed more than 200 customer interactions daily.

With a BA in English and training in customer service, documentation, record management, and virtual assistance, I bring clear communication and reliable support to fast-paced customer-facing teams.