Ruth Barbiel Laguio User
@ruthbarbiellaguiouse
Licensed professional teacher and training facilitator skilled in learning design, coaching, and office administration.
What I'm looking for
I am a licensed professional teacher with hands-on experience as a training facilitator and customer service representative, focused on creating engaging learning experiences and improving performance. I design and deliver local and global training, lead coaching sessions, and manage support groups to ensure smooth transitions from training to production.
My background includes revamping training agendas to boost engagement, delivering client-facing sessions, and conducting root-cause analyses to address performance gaps. I combine strong organizational and communication skills with technical proficiency in Microsoft Office and Google Workspace to maintain accurate records and streamline administrative processes.
I am committed to professionalism, confidentiality, and continuous learning, and I aim to contribute as a reliable team member who helps organizations enhance learning outcomes, employee retention, and operational efficiency.
Experience
Work history, roles, and key accomplishments
Training Facilitator
IntouchCX
Jun 2023 - Present (2 years 7 months)
Designed and delivered local and global training programs, revamped agendas to boost engagement, and coached new agents to improve onboarding and performance transition to production.
Customer Service Representative
TeleTech
Feb 2022 - Aug 2022 (6 months)
Handled inbound customer inquiries and billing/payment transactions, resolved technical and network complaints, and maintained accurate case documentation to uphold service quality.
Education
Degrees, certifications, and relevant coursework
Marikina Polytechnic College
Bachelor of Technical-Vocational Teacher Education, Technical-Vocational Teacher Education
2019 - 2023
Completed Bachelor of Technical-Vocational Teacher Education at Marikina Polytechnic College from 2019 to 2023.
Sumulong College of Arts and Sciences
Senior High School Diploma, Humanities and Social Sciences
2017 - 2019
Completed Senior High School with a Humanities and Social Sciences strand at Sumulong College of Arts and Sciences from 2017 to 2019.
Bagong Nayon II National High School
High School Diploma, General Secondary Education
2014 - 2017
Attended high school at Bagong Nayon II National High School from 2014 to 2017.
Bagong Nayon IV Elementary School
Elementary School Diploma, Primary Education
Completed elementary education at Bagong Nayon IV Elementary School.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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